The UM Reference Letter Service will close on June 30, 2018. Please plan accordingly and send all questions to firstname.lastname@example.org or 734/764-7459.
As long as you maintain an active file, The University Career Center’s Reference Letter Service (RLS) will forward your letters to graduate and professional school admissions offices, appropriate prospective employers, and scholarship and fellowship organizations at your request. Requests to forward your letters may be submitted online or the appropriate form can be downloaded and mailed, faxed, or presented in person to the RLS. The RLS is unable to accept requests by phone.
Please note that in order to submit your requests online, you will need your UM uniqname login and password. If you have a UM uniqname login but have forgotten your password, please call 734/764-HELP (764-4357) for assistance. If you do not have a current UM uniqname (or you never had one), please call the ITS Accounts Office at 734/764-8000.
Remember that your file must be active for your request to be processed. Requests are filled with the letters that are in your file at the time the request is submitted. Please take responsibility for checking the status of your file and ensure that all the expected letters have indeed arrived prior to submitting a request. The RLS is unable to hold requests until a certain letter arrives.
To comply with both Federal and University guidelines, the Reference Letter Service (RLS) is unable to send reference letters to certain locations, including but not limited to:
- Current or previous employers
- Residential/personal addresses
- Residential employment (babysitting, nanny positions, etc.)
- Financial aid offices (exceptions for some fellowships and scholarships)
- Mortgage companies, prospective landlords, etc.
- Friends or family members
- Test preparation organizations
- Private application coaching and consulting services
- Third-party recruitment services
- Pre-medical advisors at other institutions for compilation of a composite letter
- Reference letter services associated with other colleges and universities.
If you have questions regarding the use of your reference letter file or addresses to which you are sending letters, please contact the RLS before submitting your request. You will be notified if your request does not meet both Federal and University guidelines and your payment will be returned to you.
PLEASE NOTE: Any attempt to access a file and view confidential reference letters will be considered in violation of the University of Michigan’s Statement of Student Rights & Responsibilities and will be handled through the Office of Student Conflict Resolution and possibly through the Court system.
It is the responsibility of The University Career Center’s Reference Letter Service (RLS) to ensure that your requests are processed and sent in a timely and accurate fashion. However, it is your responsibility to ensure appropriate delivery of your letters to the prospective recipients.
Occasionally, letters of reference don’t make it inside your application folder at their intended destination for various reasons. The RLS has no control over the efficiency of the U.S. Postal Service or UPS, nor can the RLS monitor the internal processing of your letters once they reach an application assembly service or the individual graduate and professional schools that you targeted. If you receive written notification that your reference letters are missing, the RLS staff strongly recommends that you follow up with the intended recipient to insure that the letters have not been received in the interim.
As needed and at your request, the RLS will resend letters that don’t arrive at their intended destination. Depending on how the letters were sent in the first place, you will have to follow a different procedure to submit your request.
Requests for resending letters that were originally shipped by standard mail are free of charge if ten (10) business days have elapsed since the RLS processed the original request and the address provided was correct. Since no charge is involved, you won’t be able to submit a standard mail request online because there is no way to bypass the credit card section without incurring a charge. Instead, follow these steps to submit a resend request by standard mail:
- Logon to your file
- Click on “Review online status”
- Select “Check Reference Letters Sent”
- Make a note of appropriate transaction details (e.g., date sent, institution)
- E-mail transaction details to the Reference Letter Service along with your full name and UM ID
If you don’t wish to wait for the ten (10) business days to elapse, or would like to make changes to the address originally listed on your request form, or prefer to send a different combination of letters, you will need to pay for what is essentially a new request. See Request Forms, Mailing Options and Costs for details.
Resending by the Other Mail Options
Given the particular nature of electronic transmission, resending is usually not necessary when the letters were originally sent by virtual mail. However, if you are notified by a medical school that your letters were not received, please call the RLS at 734/764-7459 or send an e-mail to email@example.com to check on the status of your virtual file first.
The RLS does not resend Overnight or Priority materials free of charge because those requests can be monitored via the tracking number provided by UPS and the US Postal Service.